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I need to find out my membership number / ID for a particular award program, or change any of my personal preferences (such as my address, email, etc.) on any award programs, can AwardWallet help with that? |
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No. Award Wallet is not affiliated with any airlines, hotels or any other award programs and therefore does not have access to that information. It is your responsibility to know your award program numbers, ids, passwords etc. |
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http://www.awardwallet.com/faqs.php#2
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I just took a trip and need to apply for a frequent flyer program or add my new miles to a program that I am already participating in, can AwardWallet help? |
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No. AwardWallet.com cannot sign you up with an award program, nor can we add miles or points to your award programs. AwardWallet.com can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. We can not add miles to your program, only the owner of the award program can do that. You will need to contact the airline that you used for travel and request that they add the miles to your account. Then, use AwardWallet.com to keep track of your balances. AwardWallet.com is especially useful if you are participating in multiple award programs with different airlines, hotels, etc. |
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http://www.awardwallet.com/faqs.php#5
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I cannot check my current balance on an award program because I do not know my username or password, can AwardWallet help? |
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No. AwardWallet.com is designed to track your award program balances by logging on, on your behalf, to websites that have your balance information. We are not affiliated with those websites (i.e. www.delta.com, www.aa.com, etc.) in any way, so you need to resolve any account related issues directly with the provider of the award program. For example if you do not know how to login to American Airlines website to check your AAdvantage balance you need to go to www.aa.com and resolve this problem directly with them before you will be able to use AwardWallet.com. |
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http://www.awardwallet.com/faqs.php#8
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I have miles / points on different award programs, I would like to consolidate these miles / points into one award program, can AwardWallet.com help? |
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No. AwardWallet.com can not transfer miles between programs, even if the Award program allows transferring miles / points only the owner of the account can request such a transfer directly with the award program provider. |
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http://www.awardwallet.com/faqs.php#14
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I am new to AwardWallet.com, what are the benefits of using this site? |
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AwardWallet.com is designed for those people who travel. The main advantage of AwardWallet.com is that it can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. Most of the people using AwardWallet.com are those who travel frequently, therefore our forums and Award Program reviews can help you make the right decisions when you travel. |
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http://www.awardwallet.com/faqs.php#1
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What are the benefits of upgrading to AwardWallet Plus? |
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When you upgrade to AwardWallet Plus we collect and display additional information for the award programs added to you profile. For example we can display Account Number, Last Activity Date, Miles subject to Expiration, Elite Qualifying Miles, Segments Traveled, etc. |
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http://www.awardwallet.com/faqs.php#21
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Can I use AwardWallet.com to track American Express Membership Reward points? |
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No. Currently it is not possible to track American Express Membership Reward points through AwardWallet.com. We included this request to our development plans and will implement it at some point in the future. |
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http://www.awardwallet.com/faqs.php#6
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If I add an award program to my profile, does this mean that AwardWallet.com can retrieve my balance at any time? |
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No, AwardWallet.com will never attempt to retrieve your balance without your requesting it. Each award program has an option to “check” the balance, only when you click on that link AwardWallet.com will attempt to login to the provider’s website and retrieve your balance. Under no other circumstances will AwardWallet.com try to retrieve and display your balance. |
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http://www.awardwallet.com/faqs.php#7
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I added an award program to my profile and checking the balance returns an error. What am I doing wrong? |
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The number one reason for such error is invalid credentials. Before AwardWallet can retrieve your balance information you need to make sure that you can login to the provider’s website and see your balance. If you can successfully do that then you need to click the "edit" link by the award program in your profile and enter your login information exactly as you used it when you logged in to the site.
It is also possible that the provider’s website has been changed and AwardWallet is not aware of it. Therefore, if you can login to the provider’s site directly and see your balance, and AwardWallet is still giving you an error, please send a note to us identifying the award program in question and we will do our best to fix the issue. |
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http://www.awardwallet.com/faqs.php#9
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How does AwardWallet.com ensure that my account information is secure? |
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We always use industry-standard encryption technologies when transferring and receiving customer's data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. |
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http://www.awardwallet.com/faqs.php#10
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How can I check the award miles in my account? |
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After you login you need to go to "My Award Programs". On this page you can navigate to "Add a New Program" on the left navigation menu. Choose an award program from the list to be added to your profile. Please note that before adding a program you need to know your user name and password from the frequent flyer program's website that provides your balance. If you can’t login to the website that provides the balance (i.e for Delta SkyMiles it would be http://www.delta.com) AwardWallet will not be able to retrieve the balance either. After you add an award program to your profile it will show up under the "My Award Programs" section. In there you can either click the "check" link to automatically retrieve the balance for just one program, or you can click "Check all accounts in this view" button to automatically check all award programs that have been added. Please note that if your login info is correct you can also use our auto-login feature, so that AwardWallet.com would automatically log you into the provider's website (i.e. www.delta.com). This way you can see any additional information about your account. The auto login feature is available on most of the award programs. |
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http://www.awardwallet.com/faqs.php#11
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Why am I getting an error that cookies are not enabled on my computer when using the AwardWallet auto-login functionality even though I know that cookies are enabled on my computer? |
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You can safely ignore this warning, in this case it does not mean that your cookies are disabled, this error is a result of cross-domain cookie reference and has to do with your browser security. If the auto login does not work because of this error then you have 3 options: (1) try logging into the provider website manually, and if available use the option to save login info on the computer, after that the auto logon functionality of AwardWallet.com may work, (2) try using a different browser, (3) simply login to the provider website manually. |
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http://www.awardwallet.com/faqs.php#15
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What are Ratings? |
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The Ratings page is a place for Frequent Flyers to tell the world about their overall experience with an award program. This is for informational purposes only and is created by AwardWallet members. |
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http://www.awardwallet.com/faqs.php#16
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When I use the AwardWallet auto-logon functionality I get the following warning: "This page contains both secure and nonsecure items. Do you want to display the nonsecure items." Why do I get this message? |
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This warning comes up due to the fact that the provider web site does not offer https protocol which is used for secure communications. AwardWallet.com always uses https protocol when handling your account information data for security reasons. However, during auto-logon we have to pass your username and password to the provider's website, if their website is less secure than AwardWallet.com you will receive such a warning. You can safely ignore it, as if you login interactively you will be using their website anyways which does not offer https protocol. |
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http://www.awardwallet.com/faqs.php#17
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What is the Polls and Trivia page? |
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Polls and Trivia is a place for visitors to find out what other travelers think and discover interesting information about travel related topics. Polls let you vote and share your opinion while Trivia gives you a chance to test your knowledge while learning interesting facts. Most Polls and Trivia items are available even if you are not logged in. |
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http://www.awardwallet.com/faqs.php#18
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I am using AwardWallet.com to track award program balances for all of my family members with just one profile on your site, and have hard time distinguishing between accounts. How should I do this? |
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After you added an award program to your profile you can follow the "edit" link, where you will be able to add a short comment to any given account (i.e. Mom’s account). |
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http://www.awardwallet.com/faqs.php#19
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